Which method is primarily used to measure client satisfaction in social work?

The measurement of client satisfaction in social work is predominantly achieved through quantitative surveys. This method allows social workers to gather structured feedback from clients using standardized questionnaires. These surveys typically include Likert scale questions, yes/no questions, and other formats that facilitate statistical analysis. By employing quantitative surveys, social workers can quantify satisfaction levels, identify trends, and make data-driven decisions to improve services.

While qualitative interviews can provide rich, detailed insights into individual client experiences and may explore deeper emotional or personal aspects of satisfaction, they do not lend themselves as well to generalizable data across a larger population. Observational techniques focus on behaviors rather than self-reported satisfaction, and case studies provide in-depth analysis of particular cases but do not systematically measure satisfaction. Thus, quantitative surveys are uniquely suited to assess and compare client satisfaction on a broader scale.